Return & Refund Policy

1. Who this policy applies to

This policy covers purchases made directly from RenewIT Hub Inc., by phone, email, through our website, or at pickup in Mississauga, Ontario.

Orders placed through Amazon, Best Buy Marketplace, Newegg, or eBay follow that marketplace’s own return and refund policy. Please start those returns through the marketplace where you bought the device.

2. How to start a return

• Contact us within 14 days of pickup or delivery at sales@renewithub.com or 289-242-3501.
• Include your name, the device you bought, and your purchase date.
• We’ll confirm your return and give you instructions to drop it off in Mississauga by appointment or ship it back.

Please contact us before sending a device back so we can match it to your purchase.

3. Return conditions

• The device must be returned in the same condition you received it.
• Include all accessories that came with it, such as the charger.
• Sign out of and remove all accounts and locks, including Apple ID / Find My, Google, and Microsoft accounts, and any passwords or PINs. We can’t process a refund on a device that is still locked.
• Back up and remove your personal data before returning the device. We’re not responsible for data left on a returned device.

Devices returned with physical or liquid damage, missing parts, or signs of misuse that weren’t present at the time of sale may not be eligible for a full refund.

4. Refunds

Once we receive and check the returned device, we’ll issue a full refund to your original payment method:

• Credit card: refunded to the same card
• Interac e-Transfer: refunded by e-Transfer
• Cash: refunded in cash at pickup or by e-Transfer

Card refunds can take a few business days to appear on your statement, depending on your bank.

5. Damaged or faulty on arrival

If your device arrives damaged in shipping or isn’t working, contact us as soon as possible with a description and photos. We’ll arrange a replacement or a full refund.

6. After 14 days: warranty

After the 14-day return window, your device is still covered by our 90-day warranty for parts and labour on issues caused by faulty components. See our Terms of Service for full warranty details.

7. Your rights

Nothing in this policy limits any rights you have under the Ontario Consumer Protection Act, 2002, or other applicable consumer protection laws.

8. Contact us

RenewIT Hub Inc., Mississauga, Ontario
Email: sales@renewithub.com
Phone: +1 289 242 3501
Hours: Monday–Friday, 9AM–6PM ET